FAQs
1. Customization FAQs:
We accept .psd, .pdf, .svg, .cdr, and .ai file formats with a minimum resolution of 300 dpi.
Certainly! Our design team can help you create customized packaging at no additional cost. We’ll work with your design file to make your packaging unique.
Absolutely. We can print on both the inside and outside of your boxes. Just share your artwork, and we’ll handle the rest.
We provide digital proofs, flat mockups, 3D views, and even physical samples to ensure you know what to expect after printing and assembly.
Yes, you can. Feel free to use your own artwork, and our packaging experts can assist in making your bespoke packaging stand out.
E & G Packaging Services uses offset, digital, 3D, and screen printing with state-of-the-art equipment and a skilled workforce.
Absolutely. You’ll receive a proof in PDF, JPEG, or PNG format based on your design. Please review it carefully and approve it before we proceed with printing.
Yes, we offer various add-on features like lamination, embossing, spot UV, and more to enhance your packaging.
2. Order FAQs:
Our team is available 24/7, so you can order at any time. For personal assistance, contact us between 8:00 AM and 8:00 PM.
Typically, orders are ready within 1-2 weeks after final specifications are confirmed.
We accept Visa, Mastercard, American Express, Discover, PayPal, and more popular payment methods.
If you experience payment problems during checkout, contact our team, and we’ll help you resolve them.
After placing an order, you’ll receive an auto-generated invoice in your email. You can also request an invoice from our customer service.
You can cancel your order before artwork approval and production begins. Check our Terms & Conditions for details.
No, we don’t charge a setup fee for any packaging order.
Yes, we ship internationally without unnecessary delays or extra shipping costs.
No, this service is free of charge, saving you money.
Yes, we offer free Matte and Gloss lamination on all packaging orders.
No, there is no minimum order quantity.
We have wholesale price plans with low minimum order quantities and special discounts for graphic designers and resellers.
3. Shipping FAQs:
We ship all packaging flat, preassembled, and ready to use.
Yes, we offer a rush service with delivery in 6 or 8 business days for those in a hurry.
Contact a sales representative or use the provided tracking ID for shipment tracking.
No, we offer free shipping to the US, UK, and Canada. Shipping costs for the rest of the world are minimal and based on order size and weight.
Currently, we do not offer a pickup option; orders are delivered to your address.
Yes, our split shipping service allows delivery to multiple addresses simultaneously.